Bucksnap Privacy Policy

Effective Date: May 10, 2025

This Privacy Policy explains how Shenzhen Kexing Intelligent Information Tech Co., Ltd., as the data controller, handles your personal information collected when you use our Bucksnap services through the Internet and mobile applications, including www.bucksnapcam.com (collectively, the "Bucksnap Services"). This Privacy Policy also applies to any personal data collected through the operation and use of any Bucksnap products (the "Products") connected to the Bucksnap Services, as well as to any other Bucksnap Services that we may offer.

We may update this Privacy Policy at any time if certain provisions become outdated or incomplete, provided such changes are reasonable from your perspective. If changes are made, we will notify you via the email address registered to your account or through a notice on our website. These changes will take effect 30 days from the date of notification. If you do not agree to the revised policy, you must terminate your account within this 30-day window. Continued use after this period will constitute your acceptance of the changes. We will specifically reference the 30-day period and its implications in the notice. You can check when this Privacy Policy was last revised by referring to the "Effective Date" above.

1. Information We Collect

By using this App, you consent to our collection of the following information:

• Account Information: When you create or log in to an account via the App, we collect your username and email address to manage your account.
• Subscription Information: If you subscribe to paid services, we collect relevant billing and order information.
• Device and Usage Information: Upon account login, we may collect information about the device used to access the App, including device identifiers, IP address, device type, operating system, and usage data (e.g., timestamps and feature usage).
• Camera Data: When you add a camera through the App, videos, images, audio, and sensor data captured by the device may be uploaded to our servers or cloud storage for features such as AI-based recognition.
• Location Information (where applicable): For services that require location (e.g., device tracking), we may collect coarse or precise location data, such as country, region, coordinates, time zone, and language settings.
• App Usage Information: Includes unique in-app identifiers (e.g., Instance ID), installed app data, SDK version, update settings, app configuration (region, language, time zone, font), app foreground/background activity, and status records (e.g., install, update, delete).
• Network & Connectivity Data: Includes information generated while connected to 4G/5G networks and relevant geolocation data.
• Important Note: No personal or device data is read on the login page. All data access occurs only after login. Third-party SDKs do not collect personal or sensitive user data, and any processed data is securely encrypted and stored in our database.

2. Non-Personal Information

We may collect and use aggregated or de-identified data that does not identify any individual, in accordance with applicable laws. This may include:

• Statistical data related to service usage (e.g., anonymized device metrics, session activity, screen time).
• Network performance metrics (e.g., request durations, error rates).
• Crash reports and system logs generated by application errors.

This information helps us improve the quality and performance of our services.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision & Enhancement: To operate, maintain, and improve the App and services, including device configuration and media transfer.
• AI Recognition: To enable features such as animal recognition or behavior alerts based on video/image analysis.
• Customer Support: To respond to inquiries and provide assistance.
• Account Management: To maintain account settings and manage subscriptions.
• Security & Fraud Prevention: To detect, investigate, and prevent fraud or misuse.
• Legal Compliance: To comply with applicable laws and regulations.

4. Data Sharing & Disclosure

We do not sell or rent your personal data. We may share it only under the following circumstances:

• Service Providers: We may share necessary data with third-party providers (e.g., cloud storage, payment processors) under strict contractual obligations that limit their use to providing services on our behalf.
• Legal Obligations: We may disclose your data to comply with applicable laws, government requests, court orders, or in matters involving public interest or law enforcement.
• Protection of Rights: We may disclose data as necessary to enforce our Terms of Service, protect our legal rights, prevent fraud, or ensure user and public safety.
• Business Transfers: In the event of a merger, acquisition, restructuring, or asset sale, your information may be transferred. We will notify you of any such change via email, the App, or other appropriate means.

5. Data Storage & Security

We are committed to protecting your data:

• All collected data is securely stored on protected servers.
• We employ encryption and technical safeguards to prevent unauthorized access, disclosure, alteration, or destruction.
• Access to data is restricted to authorized personnel and partners under strict confidentiality agreements.
• We routinely review and update our data protection practices.
• In the event of a data breach, we will notify relevant authorities and affected users as required by law.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes for which it was collected or as required by applicable law. Once the purpose is achieved or upon user request/account deletion, we will delete or anonymize the data, unless backup systems require phased removal.

7. Privacy Controls

You can manage your privacy settings in the following ways:

• Log Out: Logging out stops all data access by the App.
• Add/Delete Camera: Add or remove cameras in the "My Devices" section; we stop collecting camera data upon deletion.
• Edit User Info: Update or correct your information in the App settings.
• Account Deletion: Delete your account in the App to remove associated personal data.
• Opt-Out of Marketing: Follow instructions in communications or contact us to unsubscribe from promotional emails.

8. Your Rights

Depending on your location, you may have the right to:

• Request access, correction, or deletion of your personal data.
• Request limitation of processing under certain legal conditions.
• Withdraw consent for marketing or data processing.

We may deny requests that are clearly unfounded, excessive, compromise the privacy of others, or contradict legal obligations. If your request is valid and verifiable, we will respond within the time period required by applicable law.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or applicable law. Updates will be posted with a new "Effective Date" at the top. In some cases, we may notify you via email or in-app alert. Continued use of the App after such updates indicates your acceptance of the revised policy.

10. Account Deletion

To delete your account:

1. Open the account settings in the App.
2. Select "Delete Account."
3. Enter your email and password for confirmation.

Important: Deleting your account will remove access to all associated services, including those linked to your camera. Please proceed with caution. Upon deletion, your personal data will be securely deleted or anonymized.

11. Contact Information

If you have any questions about these Terms, please contact us at:
Shenzhen Kexing Intelligent Information Tech Co., Ltd.
Email: support@bucksnapcam.com
Website: https://www.bucksnapcam.com